Workshop Description
The 8D (Eight Disciplines) Problem Solving Process is a team-oriented and structured problem-solving methodology that is used to identify, correct, and eliminate recurring problems.
The 8D Problem Solving Process has become a standard in many industries as a problem-solving and improvement process, as well as an internal Corrective Action Request (CAR) Process and Supplier Corrective Action Request (SCAR) Process.
Workshop Benefits
The benefits of using the 8D Problem Solving Process to determine the root cause(s) of a problem or process performance gap and to establish permanent corrective and preventive actions are:
- 8D Problem Solving Teams play a key role in their organizations by being empowered to find root causes, implement corrective actions, prevent any recurrence, and recommend process improvements. These teams have the authority, responsibility, and accountability for solving problems in their work area,
- by using a standard process to solve problems and communicate lessons learned across the organization, teams can become more efficient and effective, which means that problems will be solved quickly, and
- by identifying the symptoms, implementing emergency response actions, and protecting the internal and external Customers from adverse effects of the problem, teams can resolve problems and further improve Customer Satisfaction.
Key Topics and Learning Points
The "8D Problem Solving Process" workshop is very interactive with examples and hands-on small group exercises. After the workshop, the participants will ...
- have a thorough understanding of the 8D Problem Solving Process
- be able to describe the purpose and objective of each phase of the 8D Problem Solving Process
- understand and be able to apply key problem solving tools in each phase of the 8D Problem Solving Process, including Pareto Chart, Histogram, Run Chart, 5 Whys, Is-Is Not Matrix, Process Flow Chart, Process Variables Map, Fishbone Diagram, Comparative Analysis, Scatter Plot, Box Plot, Process Failure Mode and Effects Analysis, Root Cause Theory Testing, Mistake-Proofing, and Process Control Plan
- be able to use assessing questions at the end of each phase of the 8D Problem Solving Process to ensure proper application of the process and integrated problem-solving tools
Workshop Requirements
None
Workshop Duration
This course is typically delivered as a two-day workshop. During the workshop, participants will apply the methodology and the integrated problem-solving tools in small teams using a case study and some actual problems and/or improvement opportunities identified by the organization.
Who Should Attend
Process owners, supervisors, team leaders, and employees throughout the organization involved in problem-solving and improvement activities. The optimum number of participants is 3 to 4 teams of 4 to 5 team members each.
Project Support
Hands-on implementation support, if needed to transfer the learning and exercises to existing manufacturing or service processes and problems, is of course available.
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