19. The Net Promoter Score (NPS) Module - Preview

The The Net Promoter Score (NPS) Module v5.0 includes:

1. MS PowerPoint Presentation including 47 slides covering the Net Promoter Score (NPS) methodology, as well as the TOP 10 Best Deployment Practices.

The Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems. It was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow". Today, the Net Promoter Score has been widely adopted with more than two-thirds of Fortune 1000 companies using the metric.

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File Type: .zip

File Size: 2.26 MB

Last Update: January 6, 2019

Operational Excellence Training Module Library